Successfully deliver your transformation projects.

A sales organisation wanted to modernise the management of its network of more than 4,000 partners in order to support its growth. Teams were using fragmented and outdated tools, leading to manual tasks, recurring errors and limited visibility over sales performance.

Management of the transformation programme. Redesign of business processes, CRM implementation, IT integration and data migration. Coordination of business and IT teams, user support and adoption of new processes within an organisation of around 20 people.

Automation of key processes, improved data quality and better visibility over sales performance. The project generated CHF 800,000 in annual savings, a return on investment in under one year and 15 % annual sales growth.

A communications department wanted to reduce the time required to prepare publications and improve content consistency. Writing, translation and file preparation processes were mainly manual, with quality varying depending on the publishers.

Project management and identification of automation opportunities with AI. Development of an intelligent assistant to simplify writing, translation, file preparation and CMS metadata generation. Support for production launch and adaptation of working methods.

50 % reduction in the time required to prepare publications. Improved content quality and better application of communication guidelines. Teams produce more content, faster and with consistent quality.

A multi-channel sales organisation wanted to modernise the creation of commercial offers. Offers were often incomplete, poorly standardised and complex to manage due to B2B pricing models. The process involved several teams and a distributor network.

Project management, business analysis and UX design of a web application for offer management. Rapid prototyping and validation with stakeholders before development. Coordination of IT development and change support to facilitate adoption of the new processes.

60 % reduction in the time required to create and manage more than 1,000 offers per month through automation, standardisation and multi-channel collaboration. Significant improvement in operational efficiency, user satisfaction and customer experience.

An industrial group wanted to develop IoT services for remote control and diagnostics in order to differentiate itself and generate new revenue streams. However, the company had neither a clear digital strategy nor a structured vision for developing these services.

Facilitation of an innovation approach based on design thinking with management, customers, sales teams and after-sales specialists. Identification of IoT opportunities and definition of paid digital services. Rapid prototyping and validation of concepts with customers.

Definition of a clear digital strategy and a prioritised roadmap for developing connected services. Reduced risks through rapid validation of concepts with customers and better alignment of innovation projects.

An IT department with 10 employees, serving more than 700 customers, wanted to clarify its services, responsibilities and interfaces with customers and partners. Limited process visibility complicated the organisation and restricted customer orientation.

Management of the process modelling sub-project as part of the service reorganisation. Workshop facilitation, employee coaching and process structuring. Definition of roles, responsibilities and deliverables with a customer-experience-oriented approach.

Successful reorganisation through better alignment between processes, roles and customer expectations. Improved service quality, employee satisfaction and reduced organisational inefficiencies.

An industrial SME wanted to strengthen customer trust and better control the quality of its services. The company did not have a documented quality system and some processes remained insufficiently structured.

Complete management of the ISO 9001 certification process. Definition of processes, documentation of the quality system, team training and internal audits. Implementation of a pragmatic, lean and easy-to-maintain system.

ISO 9001 certification obtained and improved credibility with customers. Implementation of a sustainable quality system that is truly used day to day and contributes to continuous improvement of processes and services.