MAKING THE QUOTING PROCESS DIGITAL AND COLLABORATIVE
The sales department of a major company wanted to modernize the way it created, shared and presented quotes to its business customers.
- Different tools used by different sales teams.
- Lost sales due to quality and reactivity issues.
- Complex sales organization with barriers to collaboration between direct and indirect channels.
- Huge time & effort needed to introduce new product features, price changes and discounts in all sales channels.
- Management of the entire project.
- Requirements engineering.
- Design and prototyping of a customized app to create quotes and enable cross channel collaboration.
- Experience validation from all stakeholders.
- Single point of contact for the application development (supplier management, specifications, contracting, quality acceptance).
- Training of users. Coaching of the system administrator (new line role).
- 60% time reduction to create and manage quotes.
- Increased effectiveness of the sales teams and cross channel collaboration.
- Over 1'000 quotes created monthly with the new app.